User Benefits
The TernioSwitch mobile app allows your agents to stay connected to your customers, as well as your company’s entire team seamlessly from anywhere. Countless industries have found the TernioSwitch to be an invaluable tool. Some of these verticals include healthcare, financial services, retail and insurance.
Same Credentials
Agents use their current FIve9 username and password.
Inbound & Outbound
Agent, skills based, or direct dial.
Transfers & Conference
Both Cold and Warm transfers or conference calls.
Dispositions
Agents can select dispositions and add notes on the go.
Harness Your Analytic Tools
Now use the data that is collected from your mobile users for any CRMs & Analytic Tools that are currently integrated with your Five9 business unit.
Support Tickets
Support tickets and Feedback generated directly from the TernioSwitch.
Multiple Devices
Works on Android & iOS mobile devices as well as iPads, Tablets and Chromebooks.
Live Chat
Stay connected while handling multiple contacts at one time
SMS
Can be setup once your business unit has been implemented.
Admin Features
Admins now have these powerful new tools at their disposal.
Flexibility
Ability to add one or more agents to the TernioSwitch with a click of a button.
Insight
Allows supervisors from their PCs to monitor, barge and coach while their mobile agents are anywhere in the world
Control
Ability to add or remove Admin access for your team directly from the TernioSwitch dashboard.
Demo Videos
Watch the demo videos and see how simple and intuitive the TernioSwitch really is.
App Pricing
Simple and Economical
$30/registered user per month
With a one time $3000 setup fee per business unit.
Enterprise pricing upon request
Some FAQ’s
What do I need to do to start using the TernioSwitch?
The first thing that you need to do is have a Five9 business unit. Tell your Account Manager that you want your team to start using the TernioSwitch mobile solution. They will make arrangements to have that implemented immediately. If you have any questions, or would like a live demo, reach out to us at sales9@ternio.com anytime.
Once my company is setup, how easy is it to add agents to the TernioSwitch?
You add your agents to the TernioSwitch at anytime with the click of a button. Here’s how it works:
Whoever is setup as your company Admin will go to the TernioSwitch dashboard where they will find the “Add Users” section in the menu. From there they add as many agents as they want at the click of a button. Then your agents just go to the App Store on their mobile device and download the TernioSwitch app. They login to the app using their Five9 credentials. It’s that simple!
Why should I not use Battery Save Mode on my mobile device?
The App needs to remain active and not be forced into the background. PowerSave mode moves apps to the background and will eventually turn them off. Since the TernioSwitch needs to stay active and connected, the PowerSave mode, or any mode that puts apps into a sleep mode, should not be used.
How much battery and data does the TernioSwitch use?
Our test results showed minimal DATA usage @ just 2-3MB over an 8 hours period.
The tests also showed moderate BATTERY usage @ roughly 35% over the same 8 hour period. (Note that the performance of each device will differ)
What if there is a feature we need on the TernioSwitch that is currently not there?
We will be continually adding new features to the TernioSwitch. Please reach out to us and let us know what new features would be an added value for you.
Call us at 800-429-9277 and just mention that you would like to see a specific feature added to the TernioSwitch. If we have multiple requests for a specific feature we will move it up the development pipeline.
How is our data handled on your servers?
to That’s a great question. Security is our top priority and the TernioSwitch mobile app uses 256-AES encryption- the strongest and most robust encryption standard that is commercially available today.
For those interested in even more granular detail, please click on the GDPR link at the bottom of the website as well as our Security White paper found there as well.
For additional questions always call us at 800-429-9277 or email us at support@ternio.com.
Call us anytime at
(800) 429-9277
We’re excited to get you started. Please fill out the information below and we will start the setup process
Watch how easy it is to get your
Vender Name, Application Name and Application Secret
For the Step by Step Guide
The Step by Step Guide
for getting your API Credentials
After reading through these steps, click this button to create your API Credentials:
Login to Central
Then Click on “Reporting” > “ACD” > “ACD Configuration” > “API Applications”
Now create your new API Application
Now simply copy & Paste the three items below into the TernioSwitch registration fields.
That’s it!
Now click the button below to start!
Enter the User Name and Password
that you use to login to Nice inContact.
Enter the User Name and Password
that you use to login to CXOne
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Demo Video
Overview Video
Outbound Calling
Demo Video
Inbound Calling
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Chat Demo Video
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